JOB TITLE: Customer Relationship Manager (CRM)

Industry: Construction / Real Estate

Location: Chennai

Experience: 2–4 Years

Employment Type: Full-Time

Job Summary

We are looking for a customer-focused CRM professional to manage client relationships, coordinate with internal teams, and ensure smooth communication throughout the construction project lifecycle.

Key Responsibilities

- Handle customer enquiries, follow-ups, requests, and complaints professionally.
- Maintain regular communication with clients regarding project progress and timelines.
- Coordinate with Sales, Site, Projects, Accounts, Design and Management teams.
- Track customer requirements and ensure timely resolution of issues.
- Maintain customer details, follow-ups, documents and communication records.
- Coordinate site visits, meetings, project updates and handover activities.
- Follow up on pending payments and customer documentation when required.
- Collect customer feedback and maintain good long-term relationships.




- Prepare daily/weekly/monthly CRM and customer status reports.
- Ensure a smooth customer experience from booking/project initiation through completion and handover.

Requirements
- Any Graduate; candidates with Construction / Real Estate experience preferred.
- 2–4 years of experience in CRM, customer service, client coordination or similar roles.
- Good communication and customer-handling skills.
- Strong follow-up, coordination and problem-solving abilities.
- Valuable knowledge of MS Excel, Word and CRM software.
- Tamil & English communication skills preferred.

Key Skills CRM | Customer Handling | Client Coordination | Follow-up | Complaint Resolution | Construction Coordination | MS Excel | Documentation | Communication | Reporting

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (T. Nagar)
🏢 JMB GROUP
📍 T. Nagar