Core Key Responsibilities of a CRE

1. Interaction &
- Query Management

- Primary Point of Contact: Handling all inbound and outbound client communications via phone, email, live chat, or in-person meetings.

- Issue Resolution: Actively resolving customer complaints, billing discrepancies, and service issues efficiently to ensure minimum escalation.

- Order Tracking &
- Lifecycle Support:

Assisting clients with product availability, order placement, and delivery tracking.

1. Relationship Building &
- Retention

- Client Engagement: Nurturing long-term relationships with existing corporate accounts or retail customers to build brand loyalty.

- Proactive Communication: Informing clients about upcoming promotions, loyalty programs, recent product lines, or account upgrades.

- Feedback Gathering: Administering customer satisfaction surveys (CSAT) to capture client feedback and operational bottlenecks.

1. Sales &
- Pipeline Alignment

- Lead Qualification:



Nurturing marketing-generated inbound leads and warming up prospects before routing them to the internal sales team.

- Upselling &
- Cross-selling:

Identifying opportunities to offer complementary products or services that fit the client's current profile.

1. CRM Administration &
- Data Integrity

- Interaction Logging: Ensuring every call, dispute resolution, email response, and meeting insight is accurately logged inside systems like Salesforce or HubSpot.

- Cross-functional Collaboration: Partnering with logistics, marketing, and tech support teams to remove frictional points in the customer lifecycle.

Pay: ₹20,694.59 - ₹25,698.01 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Sarkhej)
🏢 KS Chavda
📍 Sarkhej