Handle the end-to-end process from pickup to delivery for LTL truck shipments. Coordinate with operations and logistics teams to ensure timely pickup and delivery. Attend customer calls and respond to queries related to shipment status and issues.
Manage and reply to customer emails and service requests. Maintain and update MIS reports related to shipments and customer requests. Track shipments and provide regular updates to customers. Support the sales Team / soft sales skills and handle customers Ready to soft sales, Inbound and outbound calls Resolve customer complaints and ensure a smooth service experience.
Prepare MIS reports and send it to customers. Work on target-based achievements.