20 Sep
|
Kotak Mahindra Bank
|
Noida
20 Sep
Kotak Mahindra Bank
Noida
Sky Service Potential-SME-Customer Experience Center-Contact Centre Inbound - Handle inbound customer interactions at the Customer Experience Center, focusing on Small and Medium Enterprises (SME) clients.
- Provide excellent customer service by addressing queries, resolving issues, and ensuring customer satisfaction.
- Work within a contact centre environment, managing calls efficiently and professionally.
- Collaborate with team members to maintain service quality and meet performance targets.
- Adapt to dynamic customer needs and maintain a positive attitude in a rapid-paced setting.
- Utilize communication skills to effectively engage with customers and provide solutions.
- Follow organizational protocols and guidelines to ensure compliance and data security.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.
📌 Customer Experience Executive - Inbound Contact Centre (Noida)
🏢 Kotak Mahindra Bank
📍 Noida