Roles & Responsibilities:

- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.
- Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

- Excellent verbal and written English communication skills.
- Strong comprehension, analytical, and multitasking abilities.
- Basic knowledge of business writing and email etiquette.




- Customer service-oriented with polished soft skills.
- Not pursuing any full-time educational course.
- Comfortable with Work From Office and Night Shifts.

Mode: Work From Office Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Fixed Off

Experience: Fresher / Experienced

Salary: ₹3.30 LPA (CTC)

Facility: One way (drop)

For more details connect at the below given details:

Email - [email protected]

Contact No.- 93299 22460

Pay: ₹100,000.00 - ₹300,000.00 per year

Benefits

- Versatile schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive - International Voice Process (Airoli)
🏢 Recruiting/Staffing
📍 Airoli