20 Sep
|
Onsitego
|
Mumbai
Responsibilties: · Responsible for managing large volume of calls/emails/chats. · Should have positive experience in handling high volume of proper chats. · Identify and assess customers needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Take the extra mile to engage customers · Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed · Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service · Escalate well deserved calls to the Escalations team as per the defined standards and protocol · Follow communication procedures, guidelines and policies
📌 Customer Care Executive (Mumbai)
🏢 Onsitego
📍 Mumbai