20 Sep
|
Drivers4Me
|
Kolkata
20 Sep
Drivers4Me
Kolkata
We are looking for dedicated, responsible, and customer-focused professionals to join our Customer Support Team. The ideal candidate should be serious about their career, comfortable working in night and rotational shifts , and capable of handling customers professionally and efficiently. Key Responsibilities:Handle customer queries through calls and chat support in a professional and courteous manner.
Understand customer concerns and provide accurate and timely resolutions as per company policies. Demonstrate robust communication skills, particularly in spoken and written English . Maintain a professional and empathetic approach while interacting with customers.
Handle challenging customer situations calmly and effectively. Ensure a high level of customer satisfaction through proper issue resolution and follow-up. Maintain accurate information while handling customer interactions.
Work effectively in a 24×7 rotational shift environment , including night shifts when required. Requirements:Excellent English communication skills – both verbal and written. Good typing speed with accuracy.
Strong customer-handling and problem-solving abilities. Ability to understand customer concerns and provide appropriate solutions. Willingness to work in rotational and night shifts . Responsible, punctual, disciplined, and committed towards assigned responsibilities.
Ability to work independently as well as collaboratively within a team. Prior experience in customer support, customer service, or a similar role will be an added advantage.
📌 Customer Care Executive (Kolkata)
🏢 Drivers4Me
📍 Kolkata