Department : Customer Service

Location: Santacruz, Mumbai.

Experience: 1+ Year | Freshers can also apply

Job Responsibilities

- Handle customer queries and provide timely and skilled support through calls, WhatsApp, and email.
- Resolve customer complaints and issues effectively while maintaining a positive customer experience.
- Provide accurate information about products, orders, services, and company policies.
- Follow up with customers regarding orders, deliveries, complaints, and other service-related concerns.
- Coordinate with Sales, Dispatch, Accounts, and other departments to resolve customer issues.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Ensure customer satisfaction and maintain good customer relationships.

Qualification

- Any Graduate ; B.Sc. background preferred.




- 1 year of relevant experience preferred; freshers can also apply.

Skills & Competencies: · Excellent English communication skills , both verbal and written.

· Strong customer handling and problem-solving abilities.

· Good listening, interpersonal, and follow-up skills.

· Basic knowledge of MS Excel, MS Word, WhatsApp, and email .

· Customer-focused and professional approach.

· Should be soft-spoken, polite, well-mannered, and professional while communicating with customers.

· Should be firm and assertive when required , while maintaining a respectful and professional approach.

· Ability to handle customer queries and complaints calmly and effectively.

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