Role & Responsibilities :

- Efficient handling of inbound and outbound calls to achieve operational and Farmers Query resolution under KRPH project.

- Maintain average score/rating based on evaluations of recorded calls (4 rating per monthy,annually 48 points)

- Hours of scheduled login/active time adherance by the executive.

- Complete all assigned tasks by Supervisor/HoD within defined timelines and expected quality standards.

- Responded to customer inquiries through phone, email, chat, and other communication channels in a timely and qualified manner.

- Provided accurate information regarding products, services, policies, and procedures to ensure customer satisfaction.

- Resolved customer complaints, concerns, and service issues by identifying root causes and offering appropriate solutions.

- Maintained detailed records of customer interactions, feedback, and resolutions in CRM systems.

Preferred Qualifications:

- Bachelor's degree in any discipline from a recognized university.

- 0–3 years of experience in Customer Service, Customer Support, Call Center Operations, or a related field.

- Freshers with excellent communication skills may also be considered.

- Experience working with CRM tools, ticketing systems,



or customer support platforms is preferred.

Required Skills:

- Excellent verbal and written communication skills.

- Strong customer service orientation with a customer-first approach.

- Active listening and interpersonal skills.

- Ability to handle customer queries, complaints, and escalations professionally.

- Strong problem-solving and analytical abilities.

- Proficiency in MS Office (Excel, Word, Outlook) and internet-based applications.

- Ability to multitask and manage workload in a fast-paced environment.

- Good organizational and time-management skills.

- Attention to detail and accuracy in maintaining customer records.

- Ability to work independently as well as collaboratively within a team.

- Adaptability and willingness to learn new processes and technologies.

Preferred Competencies:

- Knowledge of CRM software

- Experience in handling inbound and outbound customer interactions.

- Ability to meet service quality standards and productivity targets.

- Strong conflict resolution and negotiation skills.

- Positive attitude, patience, and empathy while dealing with customers.

📌 Consultant - KRPH Call Center (Odisha)
🏢 CSC e-Governance Services India
📍 Odisha