Job Title: Complaints Associate / Complaints Manager UK Pensions

Experience: 1+ Years

Location: Mumbai / Kolkata

Key Skills:

- Complaint Handling

- Customer Service / Case Management

- Complaint Investigation & Resolution

- Customer Communication

- Root Cause Analysis (RCA)

- Stakeholder Management

- SOP & Process Compliance

- Governance & Audit

- MS Office / Case Management Tools

- Good Written & Verbal Communication

Responsibilities:

- Receive, log, categorize, and manage customer complaints.

- Investigate complaints and identify root causes.

- Coordinate with Operations and internal teams for resolution.

- Prepare and send skilled complaint response letters.

- Handle escalations and complex complaints.

- Maintain accurate case records and audit documentation.

- Ensure complaints are resolved within SLA/TAT.

- Perform RCA and identify recurring issues.

- Support process improvements and update SOPs/templates.

- Follow regulatory, compliance, and governance requirements.

Preferred:

- UK Pensions / Financial Services experience.

- Experience in a regulated environment.

- Complaint handling or customer service experience.

If your are interested share your resume to [email protected]

📌 Complaints Manager (Kolkata)
🏢 Tekskills
📍 Kolkata