This role exists to retain, grow, and systemize client relationships .

nYou are not a support agent.

nYou are not a cheerleader.

nYou are accountable for client outcomes, renewals, upsells, and long-term value .

nIf you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

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Core ResponsibilitiesClient Ownership &

• Relationship Managementn

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- Own a portfolio of active clients end-to-end
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- Act as the single point of contact post-onboarding
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- Lead regular client check-ins, reviews, and planning calls
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- Control scope, timelines, and expectations without escalation
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- Identify risks early and prevent churn
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Strategy &

• Value Deliveryn

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- Understand each client’s business model, goals, and constraints
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- Translate business goals into clear execution plans for internal teams
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- Ensure delivered work aligns with commercial objectives
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- Push back on poor ideas or unrealistic expectations using logic
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- Identify gaps, missed opportunities, and expansion areas
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Success Metrics &

• Retentionn

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- Drive renewals, expansions, and long-term retention
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- Track client health using defined success indicators
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- Reduce churn through proactive intervention
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- Document wins, blockers, and risks consistently
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Internal Coordinationnn
- Work closely with delivery, design, marketing, and ops teams
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- Convert client conversations into clear, actionable internal briefs
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- Maintain clarity on priorities and execution status
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- Eliminate miscommunication between client and delivery teams
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Upsell &

• Account Growthn

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- Identify natural upsell opportunities based on real client needs
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- Present expansions with clear business justification
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- Coordinate pricing, scope changes, and approvals
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- No hard selling. If you push irrelevant services,



you are doing it wrong
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Daily Work Includesnn
- Client calls and follow-ups
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- Reviewing active projects and progress
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- Translating feedback into structured action items
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- Reviewing performance metrics and reports
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- Internal alignment calls with delivery teams
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- Preparing QBRs, summaries, and next-step plans
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Outcomes You Are Responsible Fornn
- High client retention
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- Clear client communication with zero ambiguity
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- Predictable renewals and account growth
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- Fewer escalations and last-minute surprises
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- Clients who understand what they are getting and why
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Required Experience &

• Skillsn

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- 3–6 years in client success, account management, or strategy roles
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- Experience with B2B clients, agencies, or service businesses
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- Solid written and verbal communication
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- Ability to say “no” and explain why
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- Structured thinking and documentation discipline
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- Comfort with metrics, reporting, and accountability
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Tools You Should Already Knownn
- CRM tools: HubSpot, Pipedrive, Salesforce, or similar
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- Project management tools: Trello, ClickUp, Asana, Notion
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- Google Workspace
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- Presentation and reporting tools
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What This Role Is NOTnn
- Not customer support
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- Not order taking
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- Not a junior coordination role
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- Not a passive relationship role
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nIf you need constant direction or avoid difficult conversations, you will fail here .

Reporting Structuren

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- Reports directly to leadership
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- Works cross-functionally with delivery and operations teams
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Performance Review Criteriann
- Client retention rate
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- Revenue growth per account
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- Client feedback quality
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- Internal execution clarity
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- Reduction in churn-related issues
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Compensationn₹50,000 – ₹60,000 per month

nFinal offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (Ajmer)
🏢 Infobrandz
📍 Ajmer