– Client Operations Manager

Position: Client Operations Manager

Department: Operations / Client Management

Experience: 2–5 Years

Location: siliguri

Employment Type: Full-Time

About the Role

We are looking for a proactive and experienced Client Operations Manager to manage day-to-day client operations, maintain strong client relationships, coordinate internal teams, and ensure smooth and timely delivery of services.

Key Responsibilities

- Manage day-to-day operations for assigned clients.
- Act as the primary point of contact for clients and handle their queries professionally.
- Understand client requirements and coordinate with internal teams for timely execution.
- Monitor service delivery, quality, timelines, and client satisfaction.
- Coordinate with recruitment, HR, operations, and other departments as required.
- Track client requests, complaints, follow-ups, and resolutions.
- Prepare regular operational and client performance reports.
- Maintain accurate records of client communications and activities.
- Identify operational issues and take appropriate corrective action.
- Build and maintain long-term professional relationships with clients.
- Conduct regular follow-ups with clients to understand changing requirements.
- Support business development and client retention activities.
- Ensure company policies, processes, and service standards are followed.
- Handle escalations and resolve issues efficiently.

Required Skills




- Excellent communication and interpersonal skills.
- Solid client relationship management skills.
- Good leadership and team coordination abilities.
- Strong problem-solving and decision-making skills.
- Good knowledge of MS Office / Google Workspace.
- Ability to manage multiple clients and tasks simultaneously.
- Strong follow-up and time-management skills.
- Professional attitude and excellent organizational skills.

Qualification
- Graduate in any discipline.
- MBA/PGDM in Operations, Management, HR, or a related field will be an advantage.

Preferred Experience
- 2–5 years of experience in Client Management,Client handling, business genration Operations, Recruitment, HR, BPO, Consultancy, or a similar role.
- Candidates with experience handling multiple clients and teams will be preferred.

Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- Timely resolution of client issues.
- Operational efficiency.
- Timely completion of client requirements.
- Quality of service delivery.
- Team coordination and productivity.

Salary

₹15,000 – ₹20,000 per month, depending on experience and skills.

Benefits

- Performance-based incentives.
- incentive upto 2 lakh per month
- Professional growth opportunities.
- Supportive work environment.
- Training and development opportunities.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

📌 Client Operations Manager (Siliguri)
🏢 THE EDGE
📍 Siliguri