– CHIEF OPERATING OFFICER (COO)

Job Title: Chief Operating Officer (COO)

Department: Management / Operations

Reports To: Managing Director / CEO

Industry: Advertising & Marketing Agency

Location: Raipur ,Chattisgarh,

Employment Type: Full-Time

About the Role

We are looking for an experienced and result-oriented Chief Operating Officer (COO) to oversee the day-to-day operations of our advertising and marketing company. The COO will be responsible for ensuring smooth coordination between departments, improving operational efficiency, managing key client relationships, supporting business growth, and ensuring that projects are delivered on time and within budget.

The ideal candidate should have strong leadership, business management, client handling, team management, and decision-making skills, along with a good understanding of the advertising and marketing industry.

Key Responsibilities1. Business & Operations Management

- Oversee the overall day-to-day operations of the company.
- Develop and implement operational strategies aligned with company goals.
- Ensure smooth coordination between all departments and teams.
- Establish and improve systems, processes, SOPs, and reporting structures.
- Monitor operational performance and take corrective actions wherever required.
- Ensure projects and campaigns are completed within agreed timelines and budgets.

1. Team & Leadership Management

- Lead and coordinate teams including Creative, Graphic Design, Copywriting, Digital Marketing, Sales, CRM, Client Servicing, and Operations.
- Set clear goals, KRAs, KPIs, and performance expectations for department heads and teams.
- Monitor employee productivity and departmental performance.
- Identify skill gaps and ensure appropriate training and development.
- Build a productive, accountable, and professional work culture.
- Resolve inter-departmental issues and improve team coordination.

1. Client & Account Management

- Maintain strong relationships with key clients and business partners.
- Oversee major client accounts and ensure high-quality service delivery.
- Handle escalations and resolve critical client issues.
- Ensure client requirements are properly communicated to internal teams.
- Monitor client satisfaction, retention, and business growth opportunities.

1. Advertising & Campaign Operations

- Oversee execution of advertising, branding, digital marketing, social media, and promotional campaigns.




- Coordinate with creative and marketing teams to ensure campaign objectives are achieved.
- Review campaign timelines, deliverables, quality, and resource allocation.
- Ensure effective coordination between strategy, creative, production, media, and client servicing teams.

1. Sales & Business Development

- Work closely with the Sales and Business Development teams to achieve revenue targets.
- Support development of new business opportunities and strategic partnerships.
- Monitor sales pipeline, conversions, client acquisition, and revenue performance.
- Identify opportunities for expanding services and increasing business from existing clients.
- Participate in key client meetings, presentations, and negotiations when required.

1. Financial & Commercial Management

- Monitor operational budgets, project costs, and profitability.
- Ensure effective utilization of company resources.
- Work with management and finance teams to control unnecessary expenses.
- Monitor project profitability and identify areas for cost optimization.
- Support management in annual budgeting and business planning.

1. Performance Monitoring & Reporting

- Review departmental performance on a regular basis.
- Monitor KPIs, KRAs, revenue, profitability, productivity, client retention, and project delivery.
- Establish regular MIS and management reporting systems.
- Present operational and business performance reports to the CEO/Managing Director.
- Use performance data to identify problems and implement improvements.

1. Process Improvement & Compliance

- Identify operational bottlenecks and implement effective solutions.
- Develop and maintain company SOPs and internal processes.
- Ensure employees follow company policies and procedures.
- Improve workflow, communication, accountability, and productivity.
- Coordinate with HR to support employee discipline, performance management, and organizational development.

1. Strategic Planning

- Work closely with the CEO/Managing Director to develop and execute business strategies.
- Contribute to long-term business planning and organizational growth.
- Identify market opportunities,



emerging advertising trends, and potential business risks.
- Support expansion into new services, markets, and client segments.

Key Performance Indicators (KPIs)
- Overall operational efficiency and productivity
- Revenue and business growth
- Client retention and satisfaction
- Project delivery within timelines
- Departmental performance and productivity
- Employee performance and accountability
- Project profitability and cost control
- New client acquisition and business development
- Process improvement and SOP implementation
- Successful execution of advertising and marketing campaigns

Required Qualifications & Experience
- Bachelor's or Master's degree in Business Administration, Marketing, Management, Advertising, or a related field.
- 8–12+ years of relevant professional experience, preferably in advertising, marketing, media, or a related industry.
- Previous experience in a senior management, operations, business management, or leadership role.
- Strong understanding of advertising agency operations and client management.
- Proven experience in managing cross-functional teams.
- Strong business, financial, analytical, and decision-making skills.
- Excellent communication, negotiation, and leadership abilities.
- Ability to manage multiple projects, teams, and priorities simultaneously.

Preferred Skills
- Strategic thinking and business planning
- Leadership and team management
- Client relationship management
- Sales and business development
- Project and operations management
- Financial and budget management
- Performance management
- Problem-solving and decision-making
- Negotiation and communication
- Knowledge of advertising and digital marketing
- Strong understanding of MIS, KPIs, and business reporting

Personal Attributes
- Strong leadership and ownership mindset
- Highly organized and result-oriented
- Proactive and solution-focused
- Solid business acumen
- Ability to work under pressure
- High level of professionalism and integrity
- Excellent interpersonal and communication skills
- Ability to make timely and effective decisions

Salary: As per industry standards and candidate's experience. Note: The responsibilities listed above are indicative and may be modified or expanded based on business requirements.

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Chief Operating Officer (Raipur)
🏢 EMBASSY CORPORATE PROMOTION
📍 Raipur