- Manage and monitor
- Double Tick automation* and WhatsApp-based communication processes

- Handle
- WhatsApp automation*, chatbot workflows, templates, triggers, and automated responses

- Manage and maintain
- Zoho applications and CRM processes*

- Provide technical support for CRM, WhatsApp, automation tools, and internal systems

- Handle
- CRM data, customer records, lead management, follow-ups, and process tracking*

- Identify repetitive manual processes and implement process automation solutions

- Develop and maintain chat process automation to improve response time and customer experience

- Work on
- Double Tick chat process automation* and ensure proper workflow functioning

- Troubleshoot technical issues related to automation, CRM, WhatsApp, and chat systems

- Coordinate with customer support and other departments to understand process requirements

- Train and configure
- AI modules* based on customer support requirements and business processes

- Assist in
- AI training for chat support*, including response patterns, FAQs, workflows, and escalation processes

- Monitor AI-generated responses and identify areas for improvement

- Maintain documentation of automation workflows, processes,



and technical configurations

- Test recent automation features and ensure smooth implementation

- Analyse automation performance and suggest improvements to reduce manual work

- Ensure customer communication processes are properly integrated across

- WhatsApp, CRM, Double Tick, Zoho, and chat support*

- Support the team in implementing new automation tools and technologies Required Skills

- Good knowledge of
- WhatsApp Business/API and WhatsApp automation*

- Hands-on experience with

- Double Tick automation*

- Knowledge of
- Zoho CRM and Zoho applications*

- Understanding of
- CRM handling and customer support processes*

- Knowledge of chatbot and chat process automation

- Basic understanding of
- AI tools and AI training*

- Strong troubleshooting and problem-solving skills

- Understanding of workflow and process automation

- Good communication and coordination skills

- Ability to learn and work with new automation and AI tools quickly

- Basic technical knowledge of APIs, integrations, webhooks, or automation platforms will be an advantage

📌 Chat Process & Automation Specialist (Pune)
🏢 JobTrade
📍 Pune