- Handle inbound and outbound calls from patients and prospective patients.

- Attend patient enquiries related to consultations, surgeries, diagnostics, services, doctors, timings and packages.

- Schedule and confirm OPD appointments, consultations and surgeries.

- Make outbound calls to generate appointments and convert enquiries into patient visits.

- Follow up with patients who have shown interest but have not yet taken an appointment.

- Conduct systematic follow-up with patients for consultation, surgery, investigations and post-consultation requirements.

- Counsel patients and attendants regarding the next steps in the treatment journey and coordinate with the concerned hospital team wherever required.

- Make follow-up calls to patients who have missed appointments and support re-engagement and rescheduling.

- Maintain accurate call records, patient details,



lead status and follow-up information in the CRM/lead management system.

- Ensure timely follow-up of all assigned leads and maintain proper lead closure.

- Coordinate with Front Office, Counselling, Operations and Clinical teams to ensure a smooth patient experience.

- Escalate patient complaints, urgent concerns or service-related issues to the appropriate team.

- Ensure qualified and empathetic communication with patients and attendants during every interaction.

- Work towards defined calling, appointment, conversion and patient acquisition targets.

- Track daily calling performance, connect rates, appointments booked, follow-ups completed and conversions.

- Maintain confidentiality of patient information and comply with hospital policies and processes.

📌 Call Center Executive(Immedicate Joiner) (Almora)
🏢 Eye Q
📍 Almora