- Handle incoming calls from patients, attendants, doctors, insurance/TPA representatives, and other stakeholders.

- Provide accurate information regarding:

- Doctor availability

- OPD timings

- Appointments

- Hospital departments

- Services and specialties

- Health packages and camps

- Admission and discharge-related information

- Emergency services

- Schedule, confirm, reschedule, and cancel doctor appointments as required.

- Make outbound calls for:

- Appointment confirmation

- Patient follow-up

- Lead follow-up

- Health package promotion

- Feedback collection

- Missed-call follow-up

- Generate and manage patient leads received through calls, website, social media, Google, and other digital platforms.

- Ensure every enquiry is properly recorded in the CRM/HIMS/call register.

- Follow up with patients to improve appointment conversion and patient visit rates.

- Transfer calls to the appropriate department or staff member when required.

- Handle patient queries professionally and escalate complaints to the concerned department.

- Maintain patient confidentiality and follow hospital privacy policies.





- Coordinate with Front Office, Billing, TPA, Marketing, Doctors, Nursing, and Operations teams.

- Maintain daily call records and submit daily/weekly/monthly MIS reports.

- Track pending patient enquiries and ensure timely follow-up.

- Collect patient feedback and communicate recurring issues to the reporting manager.

- Follow approved call scripts and hospital communication standards.

- Maintain qualified and polite communication at all times.

Key Performance Indicators (KPIs)

- Number of calls handled

- Inbound call response rate

- Outbound calls completed

- Patient leads generated

- Appointment conversion rate

- Follow-up completion rate

- Missed-call follow-up

- Patient satisfaction

- Call quality and communication

- Data/CRM accuracy

- Complaint resolution and escalation

- Daily productivity

3–5 years of experience in a hospital, healthcare call centre,

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Call Center Executive (Tilak Nagar)
🏢 Aastha Hospital
📍 Tilak Nagar