The Role

- Supervising and managing performance for global and local contracts, measuring service performance against agreed targets, supporting improvement activities where needed and providing assurance to Facilities Manager on service on integrity/compliance issues

- Liaising with local business representatives to manage expectations on service standards and requirements, analysing opportunities for further improvement.

- Building and maintaining relations with internal & external stakeholders (focal point networks, management team, staff representatives, local authorities)

- Managing Food Committee (FC) for sites and working closely with client representatives and service providers

- Ensuring compliance with HSSE-SP control framework requirements for contractor management in food services area (HACCP, FDWSG)

- Responsible for Food Safety inspections and audits (In-house and vendor partner central kitchen)

- Supervise cleaning and sanitizing of eating utensils, counters and Equipments

- Monitoring proper storage of items and segregation of veg & non-veg items

- Knowledge of working with technology partners for managing cafeteria billing and apps and the ability to perform minor troubleshooting tasks.

- Monthly training of staff onsite and at the central kitchen.

- Respond to oral and written feedback from customers on food quality and

service. Handle customer issues onsite and resolve them amicably

- Supervise temperature log maintained onsite and central kitchen bain

maries, cold storage, etc.

- Monthly food festival – planning and implementing

- Maintaining inventory of cutlery & crockery with client every fortnight

- Supervise cafeteria staff – which involves direct and indirect

responsibilities for interviewing, selection, training, motivating, etc.

- Assure that all cafeteria staff attend required training in health and safety

periodically





- Orient and train staff in proper work practices when they are hired and

conduct and evaluate retraining and refresher training

- Evaluate protected work practices in job performance reviews

- Ensure that unit staff actively participates in all fire safety and disaster

preparedness drills, health & safety workshops, equipment training conducted by the client onsite

- Maintain secure working conditions and practices onsite

- Assure that meals are prepared and delivered on time and in acceptable

quantity and quality

- Ensure that food service work areas are maintained in a clean and

sanitary manner and in accordance with government standards

- Monitor food service staff to assure they are following established safety

and sanitary regulations and procedures in the use of equipment and supplies

- Prepare and compile any necessary productivity reports, evaluations,

studies, etc.

- Participate in monthly review meetings

- Practice and enforce personal hygiene and proper sanitation standards

- Identify problems and recommend changes in methods and procedures

- Follow the Service Level Agreement (SLA) shared by the client for each

site (details below)

Requirements

- University degree (Bachelor's Degree) or Degree in Hotel Management

- Minimum experience of 5+ years in managing cafeteria sites of atleast 3000+ employees

- Ability to execute actions required from the stakeholders

- Ability to communicate and co-operate in complex business environment

- Self-organised, responsible, taking ownership for all duties

- Self-motivated with drive to achieve and implement change

- Willing to work in a team, enhancing teamwork values

- Problem solving & decision-making skills

- Excellent communication, interpersonal and networking skills,

- Influencing & Convincing skills

The Cafeteria manager reports to the company director managing the client account and is responsible for compliance with all policies and procedures.Role & responsibilities

Preferred candidate profile

📌 Cafeteria Manager (Bengaluru)
🏢 Exactitude Infrastructure
📍 Bengaluru