Core Responsibilities

1. Outbound & Inbound Calling

- Make outbound calls to prospective customers from provided leads/database
- Handle inbound customer inquiries and convert them into sales
- Follow call scripts while adapting tone based on customer response

2. Lead Generation & Qualification

- Identify potential customers and qualify leads based on interest and budget
- Update and maintain lead status (hot, warm, cold) in CRM

3. Product/Service Pitching

- Explain product/service features, pricing, and advantages clearly
- Address customer queries and objections confidently
- Highlight USPs (unique selling points) to persuade customers

4. Sales Conversion

- Close sales over the phone or schedule follow-up meetings/demos for the sales team
- Achieve daily/weekly/monthly calling and conversion targets

5. Follow-ups

- Maintain consistent follow-up with interested prospects who haven't converted yet
- Send reminders about offers, renewals, or pending payments

6. Data & Record Management

- Maintain accurate records of calls made, outcomes, and customer feedback




- Update customer database/CRM with call notes and next steps

7. Customer Relationship Management

- Build rapport with customers for repeat business or referrals
- Handle complaints and escalate unresolved issues to seniors

8. Reporting

- Prepare daily/weekly call reports and conversion metrics
- Share feedback with the team on customer objections, market trends, or competitor activity

Key Skills Required

- Strong verbal communication and listening skills
- Persuasion and negotiation ability
- Patience and resilience (handling rejections)
- Basic computer/CRM knowledge
- Multi-tasking (talking + typing/logging notes)

Typical KPIs

- Number of calls made per day
- Conversion rate (calls → sales)
- Average call duration
- Customer retention/follow-up rate

Job Types: फ़ुल-टाइम, फ्रेशर Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Business Development Associate (Indore)
🏢 roxyment group
📍 Indore