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Role Overview The Branch Operations & Service Manager (BOSM) is responsible for ensuring smooth branch operations, operational compliance, superior customer service, and supporting branch business growth. The role comprises approximately 70% Branch Operations and 30% Sales & Business

Development.

Key Responsibilities – Branch Operations (70%)

- Manage end-to-end branch operations and daily functioning.
- Ensure excellent customer service and operational efficiency.
- Supervise cash operations, ATM, lockers, teller activities, and key movement.
- Monitor unusual transactions and resolve operational exceptions.
- Handle account opening/closure, deposits, DDs, Pay Orders, suspense and internal accounts.
- Coordinate with Processing Centre and Clearing Teams.
- Maintain branch records, vouchers, registers, and reports.
- Manage vendor payments, branch maintenance, AMC renewals,



and stationery.
- Ensure RBI, audit, and internal policy compliance.
- Control operational expenses and prevent income leakages.

Sales & Business Support (30%)

- Support Branch Head in achieving branch business targets.
- Cross-sell CASA, Fixed Deposits, Insurance, and Third-Party Products.
- Participate in branch sales campaigns and customer acquisition.
- Deliver superior customer experience and strengthen customer relationships.

Eligibility

- Any Graduate.
- 6–7 years of Retail Branch Banking experience.
- Strong knowledge of branch operations, compliance, cash management, and customer service.
- Positive communication and leadership skills

📌 Branch Operation Service Manager - Kota
🏢 JobStation Enterprise
📍 Kota