Niche Hiring Banking & Insurance | Senior Support Analyst

Industry: Banking & Insurance

Role: Senior Support Analyst – Client Servicing & Stakeholder Management

Process: Captive Client Process

Location: Bangalore

Work Mode: Work from Office

Key Responsibilities

- Manage client servicing and stakeholder management for banking & insurance operations.
- Handle client queries, service requests, escalations, and follow-ups.
- Act as a key point of contact between internal teams and business stakeholders.
- Coordinate with multiple teams to ensure timely resolution of client requirements.
- Track and manage escalations while maintaining agreed SLA and quality standards.
- Prepare and share operational reports, MIS, and status updates with stakeholders.
- Identify recurring issues and coordinate with relevant teams for resolution.
- Maintain strong client relationships through effective communication and timely support.
- Support process improvements and ensure adherence to business and compliance requirements.

Required Skills

Strong Client Servicing experience

Excellent Stakeholder Management skills





Experience handling Escalations & Critical Queries

Banking / Insurance domain knowledge

Solid verbal and written communication

Good analytical and problem-solving skills

Experience working with MIS, SLA, TAT & quality metrics

Ability to coordinate with multiple internal and external stakeholders

Strong ownership and follow-up skills

Eligibility

- Graduate / Post Graduate
- Relevant experience in Banking, Insurance, Financial Services, BPO/KPO or Captive Operations
- Candidates with strong client handling stakeholder management experience preferred.

Ideal Candidate Profile

Candidates with experience in roles such as:

Senior Analyst | Senior Support Analyst | Client Servicing | Client Support | Customer Service | Stakeholder Management | Banking Operations | Insurance Operations | Escalation Management

Interested candidates can Contact on Below mentioned Numbers.

Aditya : (phone hidden) / (phone hidden)

📌 Banking / Financial Services / BFSI / Fintech / Client support / BPO (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru