Job Title: Associate Back Office Operations (UK DB Pension Claim Processing)

Experience: 1+ Years

Location: Kolkata/Mumbai

Job Summary

- Handle day-to-day back-office processing for UK Defined Benefit (DB) pension schemes.

- Process and validate pension claims and member events.

- Ensure accurate processing, SLA adherence, quality, compliance, and timely communication.

Key Responsibilities

- Process Retirement, Ill Health, Bereavement/Death, Transfers In/Out, CETV, Club & Non-Club cases.

- Handle Pension on Divorce, Advantages Authorizations, Elections, Re-employment and other pension events.

- Perform calculations and validate member information.

- Complete daily casework within SLA/TAT and quality requirements.

- Monitor work queues and provide status/progress updates.

- Prepare, update, and maintain SOPs and process manuals.

- Perform quality checks, peer reviews, RCA, and maintain audit trails.

- Identify and escalate data issues, calculation errors, risks, and SLA breaches.





- Communicate professionally with internal teams, clients, and stakeholders.

- Support complaint handling and escalations.

- Participate in process improvement and automation initiatives.

Mandatory Skills

- Knowledge of UK Defined Benefit (DB) Pension claim processing.

- Experience in back-office operations / claim processing.

- Strong SLA/KPI and TAT management.

- Good knowledge of SOP/process documentation.

- Good written and verbal communication.

- Strong MS Excel and data analysis skills.

- Understanding of quality, compliance, governance, and risk management.

Preferred Background

- 2–4 years of experience in UK Pension Administration / Claims Processing / Back Office Operations.

- Finance/Commerce graduates preferred.

If your are interested, share me resume to [email protected]

📌 Back Office Operations Associate (Kolkata)
🏢 Tekskills
📍 Kolkata