Job Title: AVP - Chargeback / Dispute Management

Location : Chennai

Work Model: Work from office

Candidate Expectation Total work experience of 18+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management

Minimum Bachelor’s degree (preferably in a Business/Finance/Accounting related field) with a Masters or Domain Certification

Preferred candidate Industry : Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Experienced Cards Disputes & Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations. The candidate will be responsible for end-to-end operations, client management, team leadership, compliance, and process transformation.

Roles And Responsibilities

- 18+ years of BFSI/Banking experience with solid Cards domain expertise.
- 10+ years of team/people management, preferably managing 100+ FTEs.
- Hands-on experience in Cards Disputes/Chargebacks.
- Strong expertise in Visa/Mastercard, Fraud & Dispute Management.
- Experience in International BPS/BPO Operations.
- Manage end-to-end Credit & Debit Card Disputes and Chargeback Operations.
- Strong knowledge of Visa & Mastercard dispute/chargeback rules.
- Handle Fraud & Non-Fraud Disputes, Representment, Pre-Arbitration, Arbitration,



and Investigations.
- Lead Fraud Prevention, Transaction Monitoring, and Risk Mitigation activities.
- Manage large teams of 100+ members and develop leadership capabilities.
- Drive SLA, KPI, Quality, Productivity, and TAT performance.
- Manage client relationships, stakeholder expectations, escalations, and governance.
- Identify and drive process improvement, transformation, automation, and cost-efficiency initiatives.
- Ensure compliance with Visa/Mastercard regulations, PCI DSS, AML/KYC, and applicable regulatory requirements.
- Provide thought leadership and strategic direction for Cards Operations.
- Excellent Client & Stakeholder Management skills.
- Strong communication, analytical, problem-solving, and presentation skills.
- Proficiency in MS Excel and PowerPoint.
- Willingness to work in US/night shifts.

Key skills : Cards Dispute Management, Chargeback Operations, Credit Card Disputes, Debit Card Disputes, Fraud Management, Visa Mastercard Disputes, Card Operations, Pre-Arbitration, BFSI Operations, Dispute Resolution, Fraud Investigation, Payment, Merchant, Visa Chargeback, Mastercard Dispute, Cards Servicing. Acquiring, Issuing, Visa, Mastercard, Settlement, Reconciliation

📌 AVP-Chargeback / Dispute Management- Chennai - GO/JC/4603/2026
🏢 Golden Opportunities
📍 Chennai