Associate Manager-Service Recovery (Mumbai)

Associate Manager-Service Recovery (Mumbai)

20 Sep
|
Green Leaf Consultants Kolkata
|
Mumbai

20 Sep

Green Leaf Consultants Kolkata

Mumbai

Roles and Responsibilities :

- Manage customer complaints and escalations in a timely and effective manner to ensure high levels of customer satisfaction.

- Resolve complex issues through query resolution, grievance handling, and complaint management processes.

- Provide excellent customer support by responding promptly to customer inquiries via phone, email, or chat.

- Analyze data to identify trends and areas for improvement in the quality assurance process.

Job Requirements :

- 2-8 years of experience in BPO/Call Centre setting with expertise in Customer Support/Service Desk operations.

- Strong skills in solving queries, resolving complaints, managing escalations, and handling grievances effectively.

- Excellent communication skills with ability to work under pressure during peak hours or crisis situations.

- Proficiency in using tools like Excel for reporting purposes.

📌 Associate Manager-Service Recovery (Mumbai)
🏢 Green Leaf Consultants Kolkata
📍 Mumbai

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