About the Role

We are looking for an experienced Senior Operations professional from the diamond/Jewellery industry who can independently manage operational processes, coordinate across teams, and drive efficiency through effective use of CRM, ERP, and business data .

The ideal candidate should have a strong understanding of diamonds, operational workflows, and industry practices , along with the ability to use technology and data to improve decision-making and business performance.

Key Responsibilities

· Manage and coordinate day-to-day operational activities across relevant business functions.

· Ensure smooth flow of orders, inventory, customer requirements, documentation, and internal processes.

· Work extensively with CRM and ERP systems for maintaining accurate and updated business information.

· Monitor operational data and generate meaningful reports to support management decisions.

· Analyse data to identify trends, gaps, inefficiencies, and opportunities for improvement .

· Ensure timely and accurate updating of CRM/ERP records and maintain data discipline across teams.

· Coordinate with Sales, Manufacturing, Inventory, Accounts, Logistics, and other internal teams for seamless operations.

· Track orders, stock, pending activities, and critical operational requirements.

· Develop and maintain MIS, dashboards, trackers, and operational reports .

· Identify bottlenecks in processes and proactively recommend solutions.

· Support management with data-backed insights and analysis for operational and business decisions.





· Establish and improve SOPs and operational processes to increase efficiency and accountability.

· Ensure accuracy, compliance, and timely execution of operational activities.

· Handle ad-hoc operational and analytical requirements from management.

Industry & Functional Knowledge

· Strong understanding of the diamond industry and diamond business processes .

· Good knowledge of diamond specifications, grading, inventory, pricing, and related terminology .

· Understanding of the end-to-end flow of diamond operations, from inventory to sales/order fulfilment.

· Experience working with diamond-related ERP/CRM systems will be an advantage.

Must-Have Skills

· 5–8 years of relevant experience in the diamond/Jewellery industry .

· Strong hands-on experience with CRM and ERP systems .

· Ability to effectively work with and interpret data .

· Strong Excel and MIS reporting skills.

· Excellent coordination and follow-up skills.

· Robust analytical and problem-solving ability.

· High attention to detail and accuracy.

· Ability to manage multiple priorities and work independently.

· Strong communication and stakeholder management skills.

· A proactive approach with the ability to identify problems and find practical solutions .

The Ideal Candidate The right candidate will be someone who understands diamonds as well as operations , is comfortable working with technology and data, and can connect information across CRM, ERP, and business functions to improve operational efficiency.

📌 Assistant Operations Manager (Mumbai)
🏢 mireya
📍 Mumbai