Role & responsibilities

- Lead and manage a sales team of approximately 80 members to achieve daily, weekly and monthly sales targets.

- Manage end-to-end outbound sales operations, from lead generation and customer engagement to sales conversion and closure.

- Drive B2C sales performance and ensure effective utilization of leads to maximize conversion and revenue.

- Monitor key sales and operational metrics including productivity, conversion rate, sales achievement, revenue and team performance.

- Analyze daily, weekly and monthly sales reports to identify performance gaps, trends and opportunities for improvement.

- Provide actionable insights and recommendations to improve sales productivity, conversion and overall business performance.

- Manage and monitor dialer systems effectively to optimize outbound calling campaigns and improve agent productivity.

- Track individual and team performance against defined targets and KPIs.

- Conduct regular performance reviews and provide coaching, guidance and feedback to team members.

- Ensure adherence to defined sales processes, operational guidelines and quality standards.

- Work closely with internal teams to resolve operational issues and improve the overall sales process.

- Focus on improving customer engagement, customer satisfaction and sales quality throughout the end-to-end sales journey.

Preferred candidate profile





- Minimum 2 years of experience as an Assistant Manager / Deputy Manager Operations in a Sales environment.

- Candidates with experience in the Life Insurance domain will be preferred.

- End-to-end sales experience from lead generation to sales closure is mandatory.

- Experience in managing and leading a large sales team, preferably around 80 members.

- B2C and outbound sales experience is preferred.

- Strong understanding of sales and operational metrics and KPIs.

- Hands-on experience with dialer systems and outbound calling campaigns.

- Good analytical skills with the ability to analyze sales reports and identify performance improvement opportunities.

- Strong team management, leadership, communication and problem-solving skills.

- Ability to work in a target-driven and high-performance sales environment.

- Educational Qualification: HSC / Graduate.

Perks and advantages

- Market-competitive salary package up to 6.2 LPA for Assistant Manager and up to 7.2 LPA for Deputy Manager, based on experience and suitability.

- Performance-driven work environment.

- Opportunity to lead and manage a large sales team.

- Career growth opportunities within Sales and Operations.

- Opportunity to work in the Insurance / Life Insurance domain.

- Exposure to end-to-end sales operations, team management, sales analytics and business performance.

📌 Assistant Manager & Deputy Manager - Operations (Mumbai)
🏢 Gk And Sons
📍 Mumbai