Position : Assistance Coordinator (CSAT) Location : Mumbai Experience: 0.6-2 years Responsibilities & Desired Candidate Profile:

- Deliver outstanding customer service and ensure a seamless customer experience.
- Handle customer inquiries, concerns, and requests in a professional and timely manner.
- Collaborate with cross-functional teams to resolve customer issues and implement effective solutions.
- Proactively engage with customers to gather feedback and identify areas for service improvement.
- Monitor customer satisfaction levels and maintain accurate records of customer interactions.
- Generate and share regular reports on customer satisfaction metrics and key performance indicators (KPIs).
- Identify opportunities for process improvements to enhance customer satisfaction and retention.




- Build and maintain strong customer relationships through consistent and effective communication.

Desired Candidate

Profile:

- Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer Support, or Customer Experience.
- Freshers with excellent communication skills are encouraged to apply.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-management abilities.
- Strong problem-solving skills with attention to detail.
- Ability to work independently and collaboratively within a team setting.
- Customer-centric mindset with a positive and professional attitude.

📌 Assistance Coordinator (CSAT) (Mumbai)
🏢 Trinity Technology Solutions
📍 Mumbai