Experience

nMinimum 1 Year of Relevant Experience

nCompensation

nCTC: Up to ₹3,80,000 per annum

nLanguage Requirement

nMinimum B2 Level Proficiency in Arabic (Reading, Writing, Listening, and Speaking)

nKey Responsibilities

n

n
- Audit and review Arabic language conversations, content, transcripts, and communications.
n
- Evaluate quality, accuracy, and compliance with client guidelines and standards.
n
- Identify grammatical, linguistic, translation, and communication errors.
n
- Provide constructive feedback and recommendations to improve quality performance.
n
- Prepare audit reports and maintain quality scorecards and trackers.
n
- Analyze trends and identify recurring quality issues and improvement opportunities.
n
- Ensure adherence to quality benchmarks, SLAs, and operational requirements.
n
- Collaborate with operations, quality, and training teams to drive continuous improvement.
n
- Escalate critical quality concerns and process deviations as required.
n

nRequired Skills & Qualifications

n

n
- Minimum 1 year of experience in Quality Auditing, Content Review, Translation, Localization, Customer Support, or related operations.
n
- Minimum B2 level proficiency in Arabic.
n
- Robust Arabic reading, writing, listening, and comprehension skills.
n




- Good command of English for reporting and documentation.
n
- Excellent analytical and problem-solving skills.
n
- Strong attention to detail and ability to work independently.
n
- Proficiency in MS Office, particularly Excel.
n

nPreferred Qualifications

n

n
- Arabic Language Certification (B2 or above).
n
- Experience in BPO/KPO or global operations environments.
n
- Prior exposure to quality monitoring and reporting processes.
n

nKey Competencies

n

n
- Arabic Language Expertise
n
- Quality Auditing
n
- Analytical Thinking
n
- Attention to Detail
n
- Communication Skills
n
- Reporting & Documentation
n
- Process Compliance
n
- Stakeholder Management
n

nEducational Qualification

n

n
- Graduate in any discipline.
n
- Arabic Language Certification preferred.
n

nWorking Conditions

n

n
- Location: Mohali
n
- Mode of Work: 100% Work From Office
n
- Shift: Permanent Night Shift
n
- Experience: Minimum 1 Year
n
- Salary: Up to ₹3.8 LPA
n

nInterested candidates with a minimum of 1 year of experience and B2-level Arabic proficiency who are willing to work from the Mohali office in permanent night shifts are encouraged to apply.

📌 Arabic Linguist (Sahibzada Ajit Singh Nagar)
🏢 eClerx
📍 Sahibzada Ajit Singh Nagar