Job Summary

Digital Brand Co-Pilot (DBC) is a growing digital agency providing website development, digital marketing, SEO, social media marketing, lead generation, paid advertising, and branding solutions.

We are looking for an Agency Operations Manager to manage and coordinate the day-to-day operations of our growing agency. The ideal candidate will be responsible for coordinating teams, monitoring projects, following up on deliverables, maintaining operational trackers, supporting client management, and ensuring that business activities are completed on time.

This role is suitable for someone who is highly organized, proactive, comfortable managing multiple priorities, and able to work closely with management and different departments.

Responsibilities

- Manage daily operations of the digital agency.
- Coordinate between sales, marketing, website development, design, SEO, and client servicing teams.
- Monitor ongoing client projects and ensure deadlines are met.
- Assign, track, and follow up on team tasks and deliverables.
- Maintain project trackers, employee trackers, lead trackers, and operational reports.
- Monitor project progress from client onboarding through final delivery.
- Coordinate client requirements, feedback, approvals, and pending information.
- Follow up with team members regarding pending tasks and deadlines.
- Identify project delays, operational issues, and bottlenecks and escalate them to management.
- Coordinate the handover of clients from the sales team to the delivery team.
- Monitor sales leads, follow-ups, proposals, and conversions in coordination with the sales team.
- Coordinate with accounts regarding invoices, pending payments, and project-related financial information.
- Prepare daily, weekly, and monthly operational reports for management.
- Monitor employee productivity, task completion, attendance, and KPIs.
- Assist management with employee onboarding, training coordination, and performance tracking.
- Develop and improve SOPs, checklists, workflows, and internal processes.
- Maintain organized records of clients, projects, employees, vendors, and business activities.
- Support management with special projects and business improvement initiatives.

Requirements

- 2–5 years of experience in operations,



project management, business operations, agency management, or a related field.
- Experience in a digital marketing, website development, advertising, or creative agency is preferred.
- Strong organizational and time-management skills.
- Excellent communication and follow-up skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple projects and teams simultaneously.
- Strong knowledge of Microsoft Excel or Google Sheets.
- Ability to prepare reports and maintain accurate trackers.
- Good understanding of digital marketing and website development processes.
- Ability to work independently and take ownership of responsibilities.
- Comfortable working in a fast-paced startup environment.

Additional Responsibilities

· Assist management with end-to-end hiring and recruitment activities, including preparing job descriptions, posting vacancies, screening resumes, coordinating interviews, communicating with candidates, and supporting onboarding.

· Maintain hiring trackers and coordinate with management to ensure vacancies are filled within required timelines.

· Support management with day-to-day business operations, administrative activities, internal coordination, documentation, scheduling, and follow-ups.

· Assist management in implementing business decisions, operational processes, and internal systems.

· Coordinate with different departments and team members on behalf of management to ensure daily business activities are completed smoothly.

· Handle ad-hoc operational tasks and special projects assigned by management.

· Identify operational gaps and proactively suggest improvements to improve efficiency and productivity.

· Provide management with regular updates on hiring, employees, projects, sales, clients, payments, and other daily business activities.

Preferred Skills

- Project Management




- Team Management
- Agency Operations
- Client Coordination
- Digital Marketing
- Lead Management
- Sales Operations
- Google Sheets / Microsoft Excel
- Reporting & Analytics
- SOP Development
- Task Management
- Performance Tracking

What We Are Looking For The ideal candidate should be someone who takes ownership, follows up consistently, solves problems, and ensures that work gets completed rather than simply tracking it.

You should be comfortable communicating with management, employees, freelancers, clients, and sales teams and be able to handle multiple priorities at the same time.

Compensation

₹25,000 – ₹45,000 per month, depending on experience and skills.

Performance-based incentives may be provided based on individual and company KPIs.

Perks

- Performance incentives
- Growth opportunity within a growing digital agency
- Opportunity to work directly with management
- Exposure to digital marketing, sales, website development, and business operations
- Opportunity for career growth into senior operations/management roles

Application Process

Shortlisted candidates may be required to complete a practical operations assignment and attend an interview.

Candidates with experience managing digital agency operations, projects, teams, or client accounts are encouraged to apply.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits

- Work from home

Application Question(s):
- How many years of experience do you have in operations, project management, business operations, or agency management? Preferred: 2–5 years
- Do you have previous experience working in a digital marketing, website development, advertising, or creative agency?
- Have you previously supported management with recruitment/hiring activities such as screening candidates, scheduling interviews, and onboarding?
- You are managing 5 client projects, 3 employees have pending tasks, 2 candidates need to be interviewed, and management needs a daily operations report by 6 PM. How would you prioritize and manage these tasks?
- Our advertised salary range is ₹25,000–₹45,000 per month. What are your salary expectations within this range?

Work Location: Remote

📌 Agency Operations Manager (India)
🏢 Digital Brand Co-pilot
📍 India