About the Role:
We are hiring a PMO Coordinator to support the delivery operations of a US/Canada-based technology Project Management Office serving enterprise and professional services clients. You'll own resource scheduling for a portfolio of projects, help keep timekeeping data clean and compliant, and support Project Managers with plan maintenance and reporting — all inside ServiceNow PPM.

Key Responsibilities:
Own day-to-day resource scheduling: build/maintain schedules, process reassignments and capacity changes, monitor over-allocation and conflicts, and improve the scheduling process
Monitor timesheet/time-entry compliance — review entries for accuracy against project/client/task, follow up with engineers on corrections, and prepare compliance reporting
Support Project Managers with WBS/task updates, RIDAC logs (risks, issues, decisions, actions, changes), and change/reforecast documentation
Assemble recurring weekly/monthly project reports — budget vs. actuals, hours consumed, milestone status
Prepare draft meeting decks, agendas, and notes; track action items to closure




Use approved AI tools to speed up reporting, notes, and drafting, with human review before anything is issued

Required Skills:
Hands-on experience with ServiceNow PPM (strongly preferred) or MS Project / Smartsheet / Jira
Strong Excel skills (lookups, pivot tables, reconciliation)
Working knowledge of WBS, dependencies, critical path, and change control
Excellent written communication and attention to detail
Comfortable working independently and holding stakeholders to deadlines, in a remote, distributed team

Good to Have:
Background supporting IT or qualified services delivery teams (infrastructure, migration, security/compliance projects)
Experience with timesheet/billing reconciliation
ITIL or ServiceNow foundational certification
Prior use of AI tools for reporting or documentation

Education: Bachelor's degree in Business, Project Management, MIS, Computer Science, or related field (or equivalent practical experience)

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