Roles and Responsibilities
Handling customer queries across different touchpoints
Acknowledging and timely resolving customer complaints
Coordinating with internal teams to close customer issues
Be knowledgeable and support customers across the purchase
Meeting established customer service KPIs, metrics, and goals
Candidate Profile
Bachelor's degree from a reputed college or university
Minimum 2+ years work experience in a customer service role
Experience in an e-commerce environment is strongly preferred
Strong oral and written communication skills
Ability to listen, de-escalate, and solve customer problems
Ability to multi-task, manage time, and prioritize tasks
Job Advantages & Perks
Salary at par with industry standards
Health insurance and benefits