Power Apps & Power Automate | Freelance / Gig Engagement

Company:

Gigmo Solutions Private Limited (Gigmos)
Engagement Type:

Freelance / Gig
Work Mode:

Remote / Work From Home
Shift:

Adaptable 4-Hour or 8-Hour Shift Blocks
Payment:

Pay Per Ticket

About Gigmos Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced gig engineers.
Our workforce operates across

9+ countries , supporting clients in

6+ global languages , with a predominantly remote working model. Gigmos has been a

delivery partner to Microsoft for over six years .
Our gig engineers are experienced specialists who handle

real enterprise support cases

and are paid based on the work they successfully resolve.

About the Role We are looking for an experienced

Power Platform Technical Support Engineer

to provide technical support for

Microsoft Power Apps and Power Automate .
Cases are received through the client's support queue during your committed shift. You will be responsible for

diagnosing, reproducing, resolving, and documenting

customer issues.
This is a hands-on technical role. You should be comfortable investigating errors, logs, run history, and platform behaviour to identify the actual root cause and provide the right resolution.

What You Will HandlePower Apps

Troubleshoot

Canvas and Model-Driven Apps , including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.
Resolve

data source and connector

issues such as authentication, refresh failures, connector limits, and throttling.
Troubleshoot

Dataverse

including tables, columns, relationships, security roles, permissions, and business rules.
Handle

environment and ALM

issues including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.
Support

licensing and entitlement

queries, including premium connector requirements.
Power Automate

Troubleshoot

Cloud Flow

failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.




Support

Power Automate Desktop/RPA

issues including machine registration, unattended runs, credentials, and gateway problems.
Troubleshoot

Approvals, scheduled flows, and integrations

with Teams, SharePoint, Outlook, and Dataverse.
Handle

throttling, API limits, retry policies, and performance

issues.
Troubleshoot

DLP policy blocks and governance-related failures .
Case Management

Reproduce reported issues before confirming the resolution.
Provide clear and accurate

customer-facing updates and case documentation .
Escalate cases outside your scope with complete troubleshooting evidence.
Contribute reusable solutions to the

knowledge base .
Maintain defined

response time, resolution quality, SLA, and customer satisfaction

standards.

RequirementsEssential

Hands-on experience

building and supporting Power Apps , including Canvas and Model-Driven Apps.
Strong practical experience with

Power Automate flows .
Working knowledge of

Dataverse, connectors, environments, and Power Platform security .
Ability to troubleshoot using

error messages, logs, telemetry, and flow run history .
Strong written and verbal

English communication skills .
Customer-focused approach with strong problem-solving and case ownership.
Reliable high-speed internet, working system, and a quiet workspace.
Willingness to complete

BGV, NDA, and client security/data-handling requirements .
Preferred

Microsoft certifications:

PL-100, PL-200, PL-400, or PL-600 .
Experience in

customer-facing technical support/service desk

environments.
Experience working with

SLAs and enterprise support cases .
Exposure to

Power BI, Azure, SharePoint, or Dynamics 365 .
Additional language proficiency apart from English.





How the Engagement WorksShift Commitment

Choose from available

4-hour or 8-hour shift blocks .
Shift windows are scheduled across different time zones, providing flexibility in selecting a suitable working window.
Once a shift is committed, you are expected to be

logged in, available, and actively handling cases

throughout the shift.
Pay Per Ticket

This is a

pay-per-ticket engagement

with no fixed monthly salary or retainer.
Payment is based on

ticket complexity and successful resolution .
Rates, complexity tiers, and payment cycles will be communicated before the first shift.
Payment is linked to

genuine resolution and quality , not simply ticket closure.
Cases reopened due to the same unresolved issue may be treated as unresolved.
Monitoring

Activity monitoring may be required during committed shift hours as part of client engagement requirements.
Monitoring requirements will be explained during onboarding and apply

only during shift hours .
Onboarding Selected engineers will complete:
Gigmos onboarding formalities
Background Verification (BGV)
NDA and client security requirements
Client-specific process and technical training
Any required assessment or certification
Engineers can begin handling live cases after completing the required onboarding process.

Important to Know

This is

not a salaried employment position

and does not include employment advantages.
There is

no guaranteed monthly income .
Earnings depend on the shifts selected, tickets handled, ticket complexity, and successful resolutions.
This opportunity is

not intended for candidates looking to learn Power Platform on the job . Practical working experience is required from the start.

Who This Role Suits This opportunity is ideal for:
Experienced

Power Platform Developers and Engineers
Power Platform

Consultants and Freelancers
Technical professionals looking for

flexible, output-based work
Experienced engineers interested in handling

real enterprise customer cases
Professionals looking for flexible technical work alongside other commitments

📌 Support Engineer - Power Apps and Power Automate (Mumbai)
🏢 Gigmo Solutions
📍 Mumbai