Process Manager Customer Service (Mumbai)

Process Manager Customer Service (Mumbai)

21 Sep
|
Gratitude India
|
Mumbai

21 Sep

Gratitude India

Mumbai

Manage customer service operations, team performance, KPIs and SLAs. Drive service quality, handle escalations, improve processes, manage stakeholders and ensure consistent customer experience and operational efficiency.

Required Candidate profile

Experienced customer service skilled with 8–12 years in BPO operations, team handling, KPI/SLA management, escalation handling, stakeholder management and process improvement.

📌 Process Manager Customer Service (Mumbai)
🏢 Gratitude India
📍 Mumbai

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