Job Description: Customer Service & Sales Specialist (Adobe Process)

Position Overview

We are hiring high-performing Customer Service & Sales Specialists for the prestigious Adobe Process at Teleperformance. This is a Voice/Chat Blended role that requires managing customer queries while driving hardcore upselling to meet monthly business targets. If you have exceptional communication skills, a knack for sales, and experience in customer service, we want you on our team.

Job Details

- Company: Teleperformance
- Process: Adobe Process (Customer Service + Hardcore Upselling)
- Process Type: Blended (Voice & Chat)
- Work Mode: Work from Office
- Location: Gurugram
- Shifts: 24x7 Rotational Shifts
- Transport: Both-side cab facility available (within designated hiring zones)

Salary & Compensation

- For 1 to 2 Years of Experience: Up to 42,000 CTC (includes 2,000 Performance Linked Incentive) | ~32,000 In-hand
- For 2+ Years of Experience: Up to 43,000 CTC (includes 2,000 Performance Linked Incentive) | ~33,000 In-hand

Eligibility Criteria

- Education:



Graduation is Mandatory (Any stream).
- Experience: Minimum 1 year of documented experience (on papers) in a customer-facing or sales role.
- Communication Skills: Near-native English proficiency (C1 level & above). Excellent written and verbal communication are required.
- Location Constraint: Open only to local Delhi/NCR candidates (No outstation candidates).
- Key Responsibilities

- Handle incoming customer queries via voice calls and chats regarding Adobe products and services.
- Identify customer needs and pitch appropriate upgrades, add-ons, and premium subscriptions (Hardcore Upselling).
- Consistently meet or exceed monthly sales, upselling, and customer satisfaction (CSAT) targets.
- Provide a premium, seamless resolution experience for global users.

Interested Candidates can apply by sharing resumes on [email protected] or contact directly over +91 (phone hidden).

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