Job Description

- We are hiring enthusiastic, career-oriented Freshers for an exciting Voice Process - Excel Support Associate role. This opportunity is ideal for graduates who possess excellent knowledge of MS Excel, strong analytical skills, and outstanding English communication skills. Candidates should be passionate about delivering quality customer service while handling data-related tasks and customer interactions effectively.
- The ideal candidate should be confident and possess strong problem-solving abilities, and demonstrate proficiency in Microsoft Excel, including formulas, functions, data analysis, reporting, and spreadsheet management. Since this role combines customer interaction with data handling responsibilities, candidates must possess excellent verbal and written communication skills in English.

General Guidelines:

1. Registrations will be processed on a first-come, first-served basis.
2. Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
3. Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
4. Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
5. We are specifically looking for graduates with strong Excel knowledge, analytical thinking, and excellent communication skills.
6. Applicants must have completed their Graduation or Post Graduation. Candidates currently pursuing any degree, certification, or educational program are not eligible.
7. The role operates in a 24x7 work setting, requiring candidates to be flexible with rotational shifts and rotational week-offs.
8. Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.

Candidates Must Bring Required Documents:

1. Two copies of their updated resume.
2. A valid Government-issued photo ID proof.
3. Original and photocopies of educational certificates and marksheets.





Eligibility Criteria:

1. Freshers are welcome to apply.
2. 0-11 months of experience only. Candidates with more than 11 months of experience are not eligible.
3. Any internship experience in Data Management, MIS Reporting, Customer Service, Operations, or BPO will be an added advantage.
4. Strong proficiency in Microsoft Excel is mandatory.
5. Knowledge of Excel functions such as VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Filters, Sorting, Lookup Functions, and Data Validation is preferred.
6. Excellent spoken and written English communication skills are mandatory.
7. Ability to read, write, understand, and communicate fluently in English.
8. Strong analytical, logical, and problem-solving skills.
9. Good attention to detail and accuracy while handling data.
10. Basic computer knowledge and willingness to learn new tools and processes.
11. Candidates must be comfortable working in a fixed night shift between 08:00 PM and 06:00 AM and should be willing to work from the office as per business requirements.

Key Responsibilities:

1. Handle inbound and/or outbound customer calls professionally.
2. Communicate clearly, confidently, and effectively with customers in English.
3. Create, update, maintain, and analyse reports using Microsoft Excel.
4. Manage large datasets and ensure accuracy of information.
5. Prepare periodic MIS reports and support business operations through data analysis.
6. Understand customer requirements and provide timely resolutions.
7. Perform data validation, data reconciliation, and reporting activities.
8. Accurately document customer interactions and system updates.




9. Ensure adherence to quality parameters, processes, and service standards.
10. Deliver high-quality customer service while maintaining productivity and accuracy.

Candidates Must Possess:

1. Excellent verbal and written communication skills in English.
2. Strong proficiency in Microsoft Excel and spreadsheet management.
3. Ability to create and maintain reports using formulas, pivot tables, and data analysis tools.
4. Strong listening and comprehension skills to understand customer requirements.
5. Good analytical and numerical aptitude.
6. Confidence in handling customer conversations and reporting-related tasks.
7. Ability to work independently as well as collaboratively within a team environment.
8. Robust attention to detail and commitment to data accuracy.

Preferred Candidate Profile:

1. Excellent verbal and written communication skills in English.
2. Strong command of MS Excel and reporting concepts.
3. Knowledge of advanced Excel functions and data management techniques.
4. Strong customer service orientation and customer-handling skills.
5. Professional attitude, positive work ethic, and customer-first mindset.
6. Ability to multitask between customer interactions and reporting activities.
7. Quick learner with strong adaptability and ownership mindset.

Why Join Us?

1. Excellent opportunity to kick-start your career in Operations, Customer Support, and Business Reporting.
2. Comprehensive training on MS Excel, Reporting, Process Management, and Customer Service.
3. Attractive career growth and advancement opportunities.
4. Dynamic, inclusive, and collaborative work environment.
5. Exposure to global business operations and customer interactions.
6. Opportunity to enhance analytical, reporting, communication, and problem-solving skills while working with a leading organization.
7. Hands-on experience with industry-standard reporting tools and business processes.

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