1. Channel Partner Strategy Execution (Swiggy and Zomato)
- Support execution of strategic initiatives and promotional campaigns across aggregator partners.
- Ensure timely implementation of offers, discounts, combos, and platform-specific marketing activities.
- Validate offer configurations and execution accuracy.
- Monitor campaign performance and report execution status
2. Operational Excellence & Issue Resolution
- Act as the first point of contact for aggregator-related operational issues affecting stores.
- Coordinate with internal teams, store operations, and channel partners to ensure timely resolution of pickup and delivery-related challenges.
- Liaise with POS partners to drive issue closure and system-related resolutions.
- Conduct regular menu hygiene audits across all aggregator platforms to ensure product availability, descriptions, and imagery.
- Monitor and resolve store closure and menu closure incidents
3. Discount Coupon & Settlement Management
- Manage coupon performance tracking and settlement reconciliation
- Work closely with tech team to address settlement discrepancies
4. Financial Governance & Reconciliation
- Ensure timely processing and pay out of aggregator-related invoices and marketing spend claims.
- Coordinate closely with Finance teams for commission validation
- Support monthly and periodic reconciliation exercises between internal records and aggregator statements
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- All Departments including Operations team, Tech, Program, POS & IT, OLO support, Finance.