Key Responsibilities:

- SLA Compliance Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets
- Process Compliance Executes transaction processing in order to meet quality standards
- Conducts QC QA programs as part of the quality plan
- Customer Interaction Resolves individual cases that need re work to ensure high C Sat NPS score from the end user
- Knowledge Management Assist in the creation and delivery of procedural content
- Process Reengineering Participate in the ideation process and produce the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis
- Participates in special projects and performs other related activities as assigned




- Provides internal client support by responding to daily written and verbal inquiries about functionality of various Institutional systems applications
- From 401K domain from US location
- Willing to work in US shifts
- Positive knowledge of Demographic data Eligibility Loans Withdrawals etc
- Excellent analytical and problem solving skills
- Proficiency with Microsoft Office Products
- Ability to concurrently manage multiple tasks and or projects
- Proven ability to work in a team environment and to meet or beat deadlines

Preferred Skills:

Insurance->US Retirement with 401(K)-Vangaurd

📌 Process Specialist (India)
🏢 Infosys BPM
📍 India