The primary role of an ICR in a telemarketing role is to generate inquiries and classify the prospects as hot / warm / cold. Generate test drive requests.
DUTIES AND RESPONSIBILITIES
- Generate inquiries / prospects at the dealership by inviting customers to the dealership.
- Pass on leads to Sales Consultants.
- Ability to qualify customers by their Intention to Purchase (ITP).
- Responsible for maintenance of dealership databases.
- Provide MIS reports.
- Contribute to action planning for developing various customer segments.
- Increase SSI.
BAND
This job is placed in the BA band.
SKILLS REQUIREMENT
- Good telephone etiquette and persuasive in nature.
- Should be alert and receptive.
- Must be a very organized qualified.
- Knowledge about Excel.
- Good voice modulation.
- Clarity in speech.
EDUCATION
- Graduate in any discipline.
- Any training in the customer care industry with telephone handling skills.
EXPERIENCE
- 1 to 2 years of experience in the service industry.