We are seeking a Linux Support Technician to join our team, providing exceptional customer support for hosting products via phone, chat, and email. You will diagnose and resolve technical issues, support the hosting stack and third-party software, and collaborate closely with teammates and other departments.

Key Responsibilities
Provide exceptional customer support via phone, chat, and email
Diagnose, troubleshoot, and execute customer requests
Recommend products or solutions based on customer needs
Install, manage, and troubleshoot software related to our hosting products
Support third-party software under our Beyond Scope Support umbrella
Stay up-to-date with technological developments and internal communications
Attend ongoing training, meetings, and events
Work with third-party vendors to resolve issues
Collaborate effectively with supervisors, teammates, and interdepartmentally
Create, review, and improve internal documentation
Provide job shadowing and mentoring
Serve as an escalation point per supervisor's discretion




Troubleshoot and support internally developed engineering products
Requirements
At least 1 year of relevant experience in a help desk or call/chat support center environment
Exceptional troubleshooting skills
Advanced proficiency in installing, managing, and troubleshooting the hosting stack and various CMS/server control panels
Advanced understanding of server hardware and hosting services
Preferred Qualifications
Proven customer service acumen
Excellent written and verbal communication skills
Ability to establish rapport and collaborate effectively in a team setting
Ability to intelligently prioritize tasks and refactor as new issues emerge
Strong attention to detail
Basic project management and coordination acumen
Basic understanding of engineered products and related technologies
An Associate's degree in a related field or comparable combination of education and experience
Bonus: scripting/coding experience, Interworx, RHCSA/RHCE, Magento, eCommerce knowledge

📌 Linux Support Technician (Kerala)
🏢 Vipoint Solutions
📍 Kerala