Niche Hiring Banking & Insurance | Senior Support Analyst
Industry: Banking & Insurance
Role: Senior Support Analyst – Client Servicing & Stakeholder Management
Process: Captive Client Process
Location: Bangalore
Work Mode: Work from Office
Key Responsibilities
- Manage client servicing and stakeholder management for banking & insurance operations.
- Handle client queries, service requests, escalations, and follow-ups.
- Act as a key point of contact between internal teams and business stakeholders.
- Coordinate with multiple teams to ensure timely resolution of client requirements.
- Track and manage escalations while maintaining agreed SLA and quality standards.
- Prepare and share operational reports, MIS, and status updates with stakeholders.
- Identify recurring issues and coordinate with relevant teams for resolution.
- Maintain strong client relationships through effective communication and timely support.
- Support process improvements and ensure adherence to business and compliance requirements.
Experience handling Escalations & Critical Queries
Banking / Insurance domain knowledge
Strong verbal and written communication
Good analytical and problem-solving skills
Experience working with MIS, SLA, TAT & quality metrics
Ability to coordinate with multiple internal and external stakeholders
Robust ownership and follow-up skills
Eligibility
- Graduate / Post Graduate
- Relevant experience in Banking, Insurance, Financial Services, BPO/KPO or Captive Operations
- Candidates with strong client handling + stakeholder management experience preferred.
Ideal Candidate Profile
Candidates with experience in roles such as:
Senior Analyst | Senior Support Analyst | Client Servicing | Client Support | Customer Service | Stakeholder Management | Banking Operations | Insurance Operations | Escalation Management
Interested candidates can Contact on Below mentioned Numbers.