Job Description CRM SR. Executive/ Executive

Job Summary:
We are looking for a customer-focused and proactive CRM Executive to manage customer relationships, address queries, coordinate with internal teams, and ensure a positive customer experience. The candidate will be responsible for maintaining customer records, handling follow-ups, resolving complaints, and preparing relevant reports.

Key Responsibilities:

- Manage day-to-day customer interactions and maintain strong customer relationships.
- Handle customer queries, complaints, and requests through appropriate communication channels.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Follow up with customers regarding queries, orders, services, and pending requirements.
- Maintain accurate and updated customer information in the CRM/ERP system.
- Track customer interactions, complaints, feedback, and resolutions.
- Prepare CRM/MIS reports and maintain relevant records and documentation.
- Monitor customer feedback and identify areas for improving customer satisfaction.




- Ensure timely communication and follow-up with existing customers.
- Support the Sales and other relevant teams in customer-related activities.
- Maintain proper documentation of customer interactions and transactions.
- Perform other CRM/customer coordination activities as assigned by the management.

Required Skills:

- Customer Relationship Management (CRM)
- Customer Handling & Customer Support
- Client Coordination
- Query & Complaint Resolution
- Customer Follow-up
- CRM/ERP Software
- MS Excel & MIS Reporting
- Good Communication & Interpersonal Skills
- Data Management & Documentation
- Coordination Skills

Candidate Profile:

- Graduate in any discipline.
- Relevant experience in CRM, Customer Support, Client Coordination, Sales Coordination or a similar role will be preferred.
- Good verbal and written communication skills.
- Solid follow-up and coordination abilities.
- Valuable knowledge of MS Excel and CRM/ERP tools.
- Customer-oriented approach with good problem-solving skills.

📌 CRM SR. Executive/ Executive (Noida)
🏢 Holostik
📍 Noida