- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Provide excellent customer service by being empathetic, patient, and professional.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and first-call resolution.
Job Requirements :
- 0.6-3 years of experience in BPO voice/fintech/BFSI or similar industry.
- Excellent communication skills with the ability to articulate thoughts clearly over the phone.
- Ability to work in a fast-paced workplace with multiple priorities simultaneously.