- Gain in-depth ERP knowledge through structured product training.
- Resolve client queries and provide technical support.
- Conduct monthly feedback and review calls with clients to ensure satisfaction.
- Assist clients in smooth onboarding and product adoption.
- Prepare and share monthly performance and usage reports to track progress.
- Identify recurring issues and suggest product or process improvements to enhance client experience.
- Coordinate with internal tech and product teams for escalations and maintain proper documentation of tickets and resolutions.
- Ensure high client satisfaction and retention by providing excellent service.
Job Requirements :
- Marketing skills to promote products and services.
- Proficient in MS-Excel for data analysis and report generation.
- Strong communication skills for effective interaction with clients and internal teams.
- Sales skills to drive business growth.
- English proficiency (spoken) to communicate effectively with global clients.
- Hindi proficiency (spoken) to cater to local market needs.
- Telugu proficiency (spoken) to reach out to recent customers.