Position Overview

We are looking for an experienced SD-WAN Operations Engineer to manage, monitor, troubleshoot, and support enterprise SD-WAN and network infrastructure. The ideal candidate should have strong hands-on experience in SD-WAN operations, routing, WAN technologies, network troubleshooting, and incident management.

Key Responsibilities

- Monitor and manage enterprise SD-WAN infrastructure and WAN connectivity.
- Perform L2/L3 troubleshooting for network and SD-WAN-related incidents.
- Troubleshoot SD-WAN overlay and underlay connectivity, tunnels, routing, and application performance.
- Configure and troubleshoot BGP, OSPF, static routing, IPsec VPN, NAT, ACLs, and QoS.
- Troubleshoot network issues involving latency, packet loss, jitter, bandwidth, and application connectivity.
- Manage SD-WAN policies, templates, configurations, and device provisioning.
- Perform SD-WAN site deployments, migrations, upgrades, and configuration changes.
- Monitor network performance and proactively identify potential issues.
- Work with ISPs, carriers, vendors, and internal infrastructure teams to resolve connectivity issues.




- Participate in incident, problem, and change management processes.
- Perform root-cause analysis (RCA) for recurring or major network incidents.
- Maintain network documentation, SOPs, troubleshooting guides, and configuration records.
- Follow change-management, security, and operational procedures.
- Participate in 247 support/on-call rotation, as required.

Required Skills

- 3–6+ years of experience in network engineering/operations.
- Hands-on experience with SD-WAN technologies.
- Strong knowledge of TCP/IP, LAN/WAN, routing, and switching.
- Strong hands-on experience with BGP and OSPF.
- Experience with MPLS, Internet, broadband, LTE/5G, and WAN connectivity.
- Knowledge of IPsec VPN, NAT, ACL, QoS, and network security fundamentals.
- Strong troubleshooting and incident-management skills.
- Experience working with network monitoring and troubleshooting tools.
- Valuable understanding of network availability, performance, and capacity management.

📌 Network Operations Engineer (Hyderabad)
🏢 Smart IMS
📍 Hyderabad