Job description

Job Title: Chat Support Executive - Ecommerce Support (Excellent Communication)

Company: Transcom India
Location: Pune
Shift: Rotational Shifts

Role & responsibilities

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities

- Handle customer queries through chat support.
- Resolve account, order, and process-related issues accurately and efficiently.
- Provide timely and effective resolutions while maintaining high service quality.
- Ensure a positive customer experience by delivering professional and empathetic support.
- Adhere to company policies, quality standards, and performance metrics.

Eligibility Criteria

- Excellent written communication skills in English.
- Robust customer service and problem-solving abilities.




- Comfortable working in rotational shifts.
- Basic computer skills and the ability to multitask.

Contact - (phone hidden)

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Graduation Not Required

Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with ‘ are preferred keyskillsCommunication SkillsCustomer SupportVoice ProcessChat ProcessInternational BPOEcommerce MarketingEbayE-commerceChat SupportInternational Processexecellent

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