Role & responsibilities

- Handle inbound calls from patients regarding appointments, test information, reports, and general inquiries.
- Make outbound calls for appointment confirmations, follow-ups, feedback collection, and promotional healthcare campaigns.
- Address patient queries and resolve complaints in a professional and timely manner.
- Coordinate with internal departments to ensure smooth service delivery.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve daily productivity and quality targets.
- Ensure a high level of customer satisfaction through effective communication.
- Follow company SOPs and maintain confidentiality of patient information

Preferred candidate profile

- Graduate in any discipline.




- 0-1 years of experience in Customer Care, CRM, Call Centre, Customer Support, Healthcare, or Diagnostics.
- Freshers with excellent communication skills are also encouraged to apply.
- Valuable verbal communication in English, Hindi, and Bengali will be an added advantage.
- Basic computer knowledge and MS Office proficiency.

Skills Required

- Customer Service
- Inbound Calling
- Outbound Calling
- Patient Relationship Management
- Communication Skills
- Complaint Resolution
- Follow-up Management
- CRM Software
- MS Excel
- Teamwork

📌 Crm Executive (Kolkata)
🏢 Suraksha Diagnostics
📍 Kolkata