Job Summary

What you can look forward as Senior Engineer- IT Technical Support(L2):

Responsibilities

- Data Onboarding Excellence
- Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
- Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements

- Technical Support Issue Resolution

- Resolution of complex L2 data ingestion and SQL issues within defined SLA
- Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues

- Process Improvement Scalability

- Identification and elimination of recurring onboarding/data issues (root cause driven)
- Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect

- Documentation Knowledge Management

- Uptodate onboarding documentation, troubleshooting guides, and SQL templates
- Structured knowledge base enabling faster resolution and onboarding





- CrossFunctional Collaboration

- Clear escalation and resolution of product defects with Development/Product teams
- Feedback loops translating customer/data issues into product improvements

Your Profile
- Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
- Willing to work in European shifts
- Knowledge and expertise in:
- Master data management systems such as SQL server, Profisee, and Informatica MDM.
- Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
- Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
- Up-to-date Linux distributions and Bash are an advantage

- Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations

Contact

Veerabrahmam Darukumalli

📌 Senior Engineer- It Technical Support (Chennai)
🏢 ZF
📍 Chennai