- Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.
- Follow-up through phone calls, field visits, and legal reminders as needed.
- Maintain regular contact with delinquent borrowers.
- Understand customer financial challenges and negotiate payment plans if required.
- Conduct field visits to customers' business locations or residences.
- Trace absconding or non-contactable borrowers using available data and leads.
- Maintain daily reports of collection efforts and payment updates.
- Collaborate with credit, sales, and legal departments to address complex default cases.
- Escalate high-risk accounts for legal or repossession actions, if necessary.
- Maintain accurate and updated records of collections, communications, and repayment commitments.
- Educate borrowers on the impact of non-payment.
- Work on settlement proposals or restructuring of loans in coordination with the credit team.