About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—rapid, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a CRM Manager who can help us move even faster.noon’s mission: Every door, every day. About Dubai Mall The Dubai Mall Online is the official digital platform of Dubai Mall, bringing together the mall’s iconic retail brands into a single online shopping destination. Powered by best-in-class e-commerce technology, logistics, and customer experience capabilities, the platform enables customers to discover, shop, and receive products from multiple Dubai Mall retailers through a seamless digital journey.Joining The Dubai Mall Online offers a unique opportunity to help build and scale a high-growth business from the ground up, working alongside some of the world’s most recognized brands while shaping the future of omnichannel retail in the GCC. What you'll do: As the CRM Manager for Dubai Mall Online, you will own the end-to-end lifecycle retention strategy, automated customer journeys, and multi-channel engagement across App Push, WhatsApp, Email, and SMS. You will be working closely with the growth, product, and commercial teams to build and optimize scalable retention funnels designed to drive first-order conversion, repeat purchase frequency,



and long-term Customer Lifetime Value (LTV). You will be responsible for operationalizing our CRM stack from scratch.Key Responsibilities Own Lifecycle Automation&Funnel; Build: Build and optimize automated customer journeys including Welcome, Onboarding, Cart/Search Abandonment, Post-Purchase, and Win-back flows. Analytics Partnership&Cohort; Setup: Work with Analytics to build and operationalize customer cohorts, RFM segments, and behavioral triggers. WhatsApp WABA Governance&Tier; Ramp: Manage WhatsApp Business API operations, including Meta template approvals, display-name verification, and messaging-volume tier growth. Arabic Journey Execution: Deliver fully localized English and Arabic CRM communications, including RTL-compliant copy, offers, and timing. Internal Messaging Tool Governance: Manage campaign scheduling, audience rules, templates, and delivery health across internal email and push platforms.Wallet&Cashback; Communications: Own customer communications related to wallet balances, cashback, credits, return windows, and promotional incentives. Cross-Ecosystem&Community; Broadcasts: Coordinate strategic audience campaigns with noon Growth teams and Emaar stakeholders across relevant customer databases and channels. Data Hygiene&PDPL; Compliance: Ensure compliant opt-ins, unsubscribe processes, customer-data synchronization, and database hygiene under UAE PDPL. A/B Testing

📌 CRM Manager, Faridabad (India)
🏢 Important Business
📍 India