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SME - Logical DBA, MySQL

India

Job Description

SME - Logical DBA, MySQL

Noida, Uttar Pradesh

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents, aligning with service level agreements (SLAs) and quality standards. This position is essential for enhancing customer satisfaction through effective analysis, proactive communication, and process improvement initiatives.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Sql Development Skills And Mysql Administration Best Practices, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators By Sharing Knowledge And Preparing Standard Operating Procedures (Sops), While Maintaining Effective Documentation To Support Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Prevention Strategies, Actively Participating In Capacity Planning Discussions To Optimize Resource Utilization.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Leveraging Sql And Mysql Expertise To Understand And Address Any Operational Issues Faced By Clients.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings In Comprehensive Reports To Key Business Stakeholders To Drive Performance Improvements.

Skill Requirements

1. Proficient In Sql Development And Mysql Administration With A Robust Understanding Of Database Management Principles.
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4.



Familiarity With Creating Standard Operating Procedures And Maintaining Documentation.

Other Requirements

1. Optional But Valuable Certifications: Mysql Database Administrator, Sql Server Database Development

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 SME - Logical DBA, MySQL (India)
🏢 HCLTech
📍 India