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Track Manager (Support & Operations)

India

Job Description

Track Manager (Support & Operations)

Greater Noida, Uttar Pradesh

Job Summary

24X7

Key Responsibilities

ASSET MANAGEMENT PROCESS MANAGER 1. Understand various tools and organization units involved in Asset lifecycle and optimize the Asset Management process to work successfully though various tools for a complete asset lifecycle management 2. Ensure that the Administrative staff responsible for 'Asset Receiving' and 'Asset Tagging' understand and execute their responsibilities properly. This is significant because in most organizations, these responsibilities vest outside the IT teams and may require additional training, documentation and sometimes even staffing 3. Receive inputs from the customers about the legal and statutory requirements and insure that the Asset Management Process provides for compliance. For example: decommissioning and Asset disposal requirements 4. Work with the tools administration staff, Asset Database administrator and Configuration Management Process owner to optimize the rules relating to Asset discovery, reconciliation jobs and promotion of the updates to the Golden or Production Data set of the Asset Database 5. Plan and drive the long term Asset Management strategy and Phases of the Asset Management rollout plan of the customer and OMC in consonance with the Configuration Management strategy and plans. This is important because mostly the database and 'data model' used in the tools for holding Asset information is common between the Asset Management and the Configuration Management applications/modules 6. Devise the Asset management audit schedules, tools and offer governance for the procedure of correcting identified deviations along with identification and implementation of the preventive actions Acquire complete understanding of the Asset Management Process as designed or transitioned by the Process Transition consultant from CFS Process Consulting group Obtain the baseline documentation of the Process and Tools including additional other documents as signed off and approved by the authorized customer representatives Follow formal version and change control methods as agreed with the customer representatives Host the read-only versions of the released documentation at the designated secure, backed up and access controlled documentation repository of the OMC and issue formal communication to the OMC staff announcing such release Simplify process documentation in order to make it easily understandable for operations staff at the point of use Identify and suggest changes to the 'Foundation data' in the tools Analyze and suggest tool customizations in the interest of process workflow optimization Work with the tools teams to standardize reports Open formal RFCs and work with Tools teams in order to implement customizations and improvements in the tools for process augmentation Track tool customizations,



affected functionalities and document the release notes in order to conserve the audit trail Document the use cases, test cases and test reports formally and participate in release management for the augmentation and upgrades of the tools Communicate to all relevant teams (including supporting vendors and customers), the SLA targets as agreed in the service contracts and as configured in the tools as Service Performance Targets Generate and publish process performance reports periodically, analyze the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements Periodically review the process to maintain currency of knowledge, contact information and relevance to the changing business context, policies and priorities Receive, analyze and incorporate feedback from customers that suggest improvements Align the Process to the standards and methods as per the Service Management Practice issued from the CFS Process Consulting group Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tool

Skill Requirements

ASSET MANAGER (PERIODIC ACTIVITIES) * Insure that the Asset Management Procedures are line with the customers' Corporate Asset Management policies and procedures

- Establish and continually update the Software Asset Management and Software Harvesting (Reclaim and reuse) policy and procedures
- Maintain Software Licenses, standard software images and DSL (Definitive Software Library)
- Identify in the context of the customer organization and OMCs, as to who will play the role of the 'Asset Receiver' when any new Assets arrive
- Define and standardize the roles, procedures and standard checklists including the verification of shipment details and actions that need to be followed with new Assets arrive in full/part shipment and when the wrong or damaged shipments arrive
- Understand and if required, apply the depreciation, asset retention, asset retirement and asset disposal policies in line with the regulatory or legal obligations of the customers' and OMCs' compliance obligations
- Create and manage the ongoing responsibility sharing with the teams that manage physical security of the premises where Assets are deployed and operated, and the teams that own the technical responsibility of the assets during their lifecycle
- Insure that the Asset warranty and support contract information is current and highlight if any critical assets are going to be out of warranty or vendor support contracts in the near future

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.



We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India